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Lalime

Terms of Service

Lalime — a product of LLime LLC
Effective Date: April 2, 2026
Contact: jackson@lalime.ai

1. Agreement

These Terms of Service ("Terms") are a legal agreement between you and LLime LLC, a Texas limited liability company ("LLime," "we," "us," or "our"), governing your use of the Lalime application and any related services (collectively, the "Service"). By downloading, installing, or using Lalime, you agree to be bound by these Terms.

YOUR USE IS EXPRESSLY CONDITIONED ON YOUR ACCEPTANCE OF THE TERMS. IF YOU DO NOT AGREE TO THE TERMS OR THE PRIVACY POLICY, YOU MAY NOT DOWNLOAD, INSTALL, ACCESS OR USE THE SERVICE.

2. Eligibility

You must be at least 13 years old to use Lalime. If you are between 13 and 17, you represent that a parent or legal guardian has reviewed and consented to these Terms on your behalf. By using Lalime, you represent that you meet these age requirements. We reserve the right to terminate accounts found to be held by users under 13.

3. License

Subject to these Terms, LLime grants you a limited, non-exclusive, non-transferable, revocable license to install and use Lalime on your Windows PC for personal, non-commercial purposes. You may not sublicense, sell, resell, copy, distribute, or modify the Service or any portion of it.

4. Your Account

You must sign in with a valid Google account to use Lalime. You are responsible for maintaining the security of your account and for all activity that occurs under it. Notify us immediately at jackson@lalime.ai if you suspect unauthorized access to your account.

5. Purchases and Credits

5.1 One-Time Purchase

Lalime is sold as a one-time purchase. Payment is processed through Stripe. All purchases are final unless otherwise stated in these Terms.

5.2 Credits

We issue credits to your account in the following circumstances:

  • A repair session fails due to a server-side error, or Lalime infrastructure issue, or other event in the sole discretion of LLime.

Credits are applied to your account and may be used toward future repair sessions. Credits have no cash value, cannot be exchanged for money, and are non-transferable.

5.3 No Refund for Unsuccessful Repairs

Lalime uses AI to diagnose and repair PC issues. Because repair outcomes depend on the nature and complexity of your specific issue, we cannot guarantee that every repair will succeed. If a repair session runs without server-side error but is unable to fix your problem, you are not entitled to a refund. We may, at our sole discretion, issue refunds or credits on a case-by-case basis.

6. How the Service Works

Lalime operates by running an AI-guided repair session on your PC. During a session, a cloud-hosted AI system may request tools that execute directly on your computer, including reading and writing files, executing shell commands, modifying the Windows Registry, and managing processes and services. Some actions require your explicit approval within the application.

You understand and agree that:

  • The software and cloud-hosted AI system may access files, registry keys, shell output, and system data as described in our Privacy Policy.
  • You are responsible for backing up your data before running a repair session. We strongly recommend creating a system restore point prior to use (Lalime can do this automatically if enabled in settings).
  • Repair actions, including file writes, registry changes, and process termination, may alter your system configuration.
  • You may deny any high-permission action during a session, though doing so may prevent the repair from completing.

Certain Services may display, include or make available content, data, information, applications or materials from third parties (“Third-Party Materials”) or provide links to certain third-party web sites. By using the Services, You acknowledge and agree that LLime is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third-Party Materials or web sites. LLime does not warrant or endorse and does not assume and will not have any liability or responsibility to You or any other person for any third-party Services, Third-Party Materials or web sites, or for any other materials, products, or services of third parties.

7. Confidentiality

7.1 Definition. “Confidential Information” includes all information marked as described herein and disclosed by either party, before or after the Effective Date, and generally not publicly known, whether tangible or intangible and in whatever form or medium provided, as well as any information generated by a party that contains, reflects, or is derived from such information.

7.2. Confidentiality of Materials. All Confidential Information in tangible form shall be marked as “Confidential” or the like or, if intangible (e.g. orally disclosed), shall be designated as being confidential at the time of disclosure and shall be confirmed as such in writing within thirty (30) days of the initial disclosure. Notwithstanding the foregoing, the following is deemed LLime Confidential Information with or without such marking or written confirmation: (i) the Services and other related materials furnished by LLime; (ii) the oral and visual information relating to the Services; and (iii) these Terms and any quote or order.

7.3. Exceptions. Without granting any right or license, the obligations of the parties hereunder shall not apply to any material or information that: (i) is or becomes a part of the public domain through no act or omission by the receiving party; (ii) is independently developed by the receiving party without use of the disclosing party’s Confidential Information; (iii) is rightfully obtained from a third party without any obligation of confidentiality to the disclosing party; or (iv) is already known by the receiving party without any obligation of confidentiality prior to obtaining the Confidential Information from the disclosing party. In addition, neither party shall be liable for disclosure of Confidential Information if made in response to a valid order of a court or authorized agency of government, provided that notice is promptly given to the party whose Confidential Information is to be disclosed so that such party may seek a protective order and engage in other efforts to minimize the required disclosure. The parties shall cooperate fully in seeking such protective order and in engaging in such other efforts.

7.4. Non-Disclosure. Each party agrees at all times to keep strictly confidential all Confidential Information belonging to the other party. Each party agrees to restrict access to the other party’s Confidential Information only to those employees or subcontractors who (i) require access in the course of their assigned duties and responsibilities, and (ii) have agreed in writing to be bound by provisions no less restrictive than those set forth in this Section.

7.5 Suggestions/Improvements. Notwithstanding this Section, unless otherwise expressly agreed in writing, all suggestions, solutions, improvements, corrections, and other contributions provided by you regarding the Services or other Llime materials provided to you shall be owned by LLime, and you hereby agree to assign any such rights to LLime. Nothing in these Terms shall preclude LLime from using in any manner or for any purpose it deems necessary, the know-how, techniques, or procedures acquired or used by LLime in the performance of Services hereunder.

8. Ownership

You acknowledge and agree that the Services belongs to LLime or its licensors. You agree that you neither own nor hereby acquire any claim or right of ownership to the Services or to any related patents, copyrights, trademarks or other intellectual property. LLime and its licensors retain all right, title and interest in and to all copies of the Services, including any software, at all times, regardless of the form or media in or on which the original or other copies may subsequently exist. This license is not a sale of the original or any subsequent copy. The Services are protected by copyright and other intellectual property laws and by international treaties. All trademarks used in connection with the Services are owned by LLime, its affiliates and/or its licensors and other suppliers, and no license to use any such trademarks is provided hereunder.

9. Acceptable Use

You agree not to use Lalime to:

  • Violate any applicable law or regulation
  • Damage, disable, or impair any computer system or network you do not own or have authorization to access
  • Attempt to reverse engineer, decompile, create derivative works or extract source code from the Service
  • Circumvent or disable any security or access control features of the Service
  • Use the Service to gain unauthorized access to third-party systems, data, or accounts
  • Resell, transfer, lease, lend, rent or otherwise commercialize the Service without our written permission

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. WE DO NOT WARRANT THAT ANY REPAIR SESSION WILL SUCCESSFULLY RESOLVE YOUR ISSUE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LLIME LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, SYSTEM DAMAGE, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO LLIME IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM ARISING.

12. Indemnification

You agree to indemnify, defend, and hold harmless LLime and its members, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the Service, your violation of these Terms, or your violation of any third-party rights.

13. Data and Privacy

Your use of Lalime is subject to our Privacy Policy, available at lalime.ai/privacy, which is incorporated into these Terms by reference. You acknowledge that during a repair session, data from your PC — including file contents, shell output, registry data, and system information — may be transmitted to our servers and to our AI model provider (OpenRouter / MiniMax) for the purpose of performing the repair. You consent to this transmission by initiating a repair session.

14. Legal/Export Compliance.

You may not use or otherwise export or re-export the Services except as authorized by United States law and the laws of the jurisdiction in which the Services was obtained. In particular, but without limitation, the Services may not be exported or re-exported (a) into any U.S. embargoed countries or that has been designated by the U.S. Government as a “terrorist supporting” country or (b) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List or any other U.S. Government list of prohibited or restricted parties. By using the Services, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law, including, without limitation, the development, design, manufacture or production of nuclear, missiles, or chemical or biological weapons.

15. Account Deletion

You may delete your account at any time from within the application. Upon deletion, your account and associated repair data will be removed subject to our data retention policy. Deleting your account does not entitle you to a refund.

16. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, at our sole discretion. Your rights under this license will terminate automatically without notice if you fail to comply with these Terms. Upon termination, your license to use the Service is immediately revoked.

17. Updates to the Service

We may update, modify, or discontinue the Service or any part of it at any time without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

18. Support.

These Terms do not entitle you to receive from LLime, its licensors, or others hard-copy documentation, support, telephone assistance, maintenance, or enhancements or updates to the Services.

19. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted at lalime.ai with a revised effective date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Terms.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Travis County, Texas, and you consent to the personal jurisdiction of those courts.

21. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and LLime regarding the Service and supersede all prior agreements and understandings.

22. LLime Contact and Legal Notices

LLime LLC
jackson@lalime.ai
Austin, Texas, United States