Privacy Policy

Lalime — a product of LLime LLC
Effective Date: April 2, 2026
Contact: jackson@lalime.ai

1. Who We Are

Lalime is an AI-powered PC repair application for Windows, developed and operated by LLime LLC, a Texas limited liability company ("Llime" "we," "us," or "our"). This Privacy Policy explains what personal data we collect when you use Lalime, how we use it, who we share it with, and your rights regarding that data.

2. Who This Policy Applies To

Lalime is intended for users aged 13 and older. Users between 13 and 17 must have parental or guardian consent to use the application. We do not knowingly collect data from children under 13. If we learn that a user is under 13, we will delete their data promptly. If you believe a child under 13 has used Lalime, contact us at jackson@lalime.ai.

3. Data We Collect

Lalime operates by running an AI-driven repair session on your PC. During a session, our cloud-hosted system also may request third-party tools that execute on your computer. The output of our software and those tools may be transmitted to our servers, and also may be included in the AI model's context.

3.1 Data You Provide Directly

Communications: When you contact us or we correspond with you.
Site Visits: When you visit the website and/or utilize or interact with our sites.
Purchase Information: When you become a customer, register with a site, or make a purchase.
Voluntary contributions: When you provide information, such as user contributed content, blog or social media comments, survey information or join our mailing list.
Account information: When you sign in via Google OAuth, we receive your email address, display name, Firebase UID, and profile photo URL.
Problem descriptions: Free-text descriptions of your PC issue, follow-up messages, and chat history from your repair session.
Screenshots: If you choose to attach a screenshot, it is read from your disk, optionally compressed, sent to our servers, and stored in Firebase Storage. Screenshots may be included as input to the AI model.
Tool approvals and denials: Your decisions on high-permission repair steps, including any reasons you provide when denying an action.
Settings: Your configured preferences, including protected folder lists, auto-approval preferences, and diagnostic opt-in status.

3.2 Data Collected Automatically From Your PC

During a repair session, the following data may be read from your computer and transmitted to our servers as part of the session:

File system: Contents of specific files, directory listings (file names, sizes, modification times), and file existence checks for paths the AI targets or that you direct it toward. Writes and deletions are also logged.
Windows Registry: Registry values, key listings, and subkey previews under paths accessed during the repair. Registry data may include installed software configuration, Windows product IDs, and system paths.
Shell output (PowerShell / CMD): Standard output, error output, and exit codes from commands executed during the repair. Shell output may incidentally include environment details, file paths, service states, network configuration, or other system information printed by the command.
System information: Windows version and build, computer name, Windows account username, processor model and architecture, CPU core count, memory usage, disk usage per drive, and IPv4 addresses of active network adapters.
Event logs: Entries from Windows System, Application, Security, or Setup logs, filtered by level and time window.
Installed applications: Display name, version, publisher, install date, and install location for applications found in the Windows registry.
Running processes: Process ID, image name, thread count, memory usage, and executable path for running processes.
Windows services: Service name, display name, status, and process ID for services queried during the repair.
Downloaded files: URLs, file names, sizes, and hash verification status for files downloaded to your system by the repair session (from approved sources only).

Important: Shell command output and file reads are session- and user-dependent. While we apply path restrictions and block access to credential directories (e.g., SSH, GnuPG), permitted paths may still contain sensitive personal data — such as API keys, passwords stored in config files, or document file names — if you or the AI directs a tool there. We do not intentionally target personal documents, but we cannot guarantee that session data is free of such content. You are fully responsible for the security of such information and assessing whether such information is appropriate with our service.

3.3 Data Stored on Your PC

Data may be stored locally on your machine also, including but not limited to:

Authentication tokens (%LocalAppData%\LAPCR\auth.json)
UI state (%LocalAppData%\LAPCR\imgui.ini)
Debug logs (%LocalAppData%\LAPCR\logs)
Local session persistence files for resuming repairs

4. How We Use Your Data

We use the data we collect to:

Operate and deliver the services
Provide session context to the AI model
Manage our business and our relationship
Store and display your repair and account history
Process payments and manage your account
Perform analysis of our business and your usage
Improve the software, models and services, including the reliability and accuracy of Lalime
Resolve disputes and investigate abuse
Comply with legal obligations, fight fraud, improve security and pursue legal actions.
Perform other activities as instructed by your or otherwise described to you at the time of collection.

If you have opted into diagnostics, we also use aggregated, non-personally-identifiable repair metrics (e.g., session duration, tool counts, success/failure flags) to improve the product.

LLime may use your IP address to, among other things, maintain logs of site activity, help diagnose problems with software, servers and to administer the website. Your IP address may also be used to help identify you and your online profile and to gather broad demographic information.

We may also use and disclose statements made about Llime or our sites, such as feedback, testimonials or reviews, by our customers, users and other contacts.

5. Subprocessors and Third Parties

We share data with third-party services to operate Lalime, including but not limited to the following:

Party	Role	Data Involved
Google / Firebase	Authentication, database, file storage, server logic	Account info, repair documents, chat history, screenshots, tool queue data
OpenRouter	AI model inference and web search	Session prompts, tool outputs, chat messages, image content, web search queries
MiniMax (via OpenRouter)	Underlying AI model	Same as OpenRouter above
Stripe	Payment processing	Payment identifiers and transaction metadata
GitHub	Application update checks	Public release metadata; connection metadata governed by GitHub's privacy policy

5.1 Web Search

Lalime automatically uses web search to supplement repair context when relevant. Search queries derived from your repair session are processed by OpenRouter. Web search results are cached for up to 24 hours. We do not sell search query data.

5.2 Business Partners

From time to time, we may partner with companies based on the interests of our customers, prospects, contacts and users. In such case, we will do so in a manner that respects your privacy and is consistent with the disclosures in this Privacy Policy.

5.3 Disclaimer

We are not responsible for the data practices of these third parties. We encourage you to review their respective privacy policies.

6. Data Retention

Account and payment data is retained while your account is active, and for a reasonable period after deletion as required by law or for dispute purposes. The period of retention for other information varies and can be provided upon request. We may choose to retain personal information for as long as necessary for the fulfillment of the purposes described herein, unless otherwise restricted by an applicable law.

7. Data Security

We use TLS encryption for data in transit and other security measures. Despite these measures, no system is completely secure, and we cannot guarantee that unauthorized access to your data will never occur. In the event of a security incident affecting your personal data, we will notify you as required by applicable law.

8. Your Rights and Choices

Opt-out of diagnostics: You may disable diagnostic telemetry in the application settings at any time.
Protected folders: You may configure folders that Lalime is blocked from accessing in the application settings.

Additionally, you may live in a country, state or other jurisdiction where you have other rights under applicable law, including but not limited to:

Access: You may request a summary of the personal data we hold about you.
Deletion: You may delete your account at any time from within the application. Upon deletion, your profile and associated repair data will be removed subject to our retention policy above.

To exercise any of these rights, contact us at jackson@lalime.ai.

9. Cross-Border Data Transfers

LLime LLC is based in the United States. Data collected by Lalime may be processed and stored in the United States and other countries where our subprocessors (including Google and OpenRouter) operate. By using Lalime, you acknowledge this transfer and that countries where your personal data may be stored may not have equivalent data protection laws to the jurisdiction where you reside.

10. Enterprise and Managed Environments

If you use Lalime on a device managed by an employer or institution, note that event log access and system data collection may be subject to your organization's own data policies and obligations. We recommend consulting your IT administrator before using Lalime on managed devices.

11. Links

LLime may create links to other web sites. Many other sites that are not associated or authorized by Llime may have links leading to our sites. Llime does not control these links and is not responsible for any content appearing on these sites.

12. Do Not Track

Please note that we do not alter our data collection and use practices as a result of a Do Not Track signal from your browser, unless required by an applicable law.

13. Other Information

Llime may collect, use and share other information from your use of the Sites, or other information available to Llime, provided such information does not individually identify you or otherwise qualify as personal information (or similar) under an applicable law, including but not limited to Llime deidentifying personal information to create such information. Llime shall have the right to retain records of such data including, but not limited to, usage, activity logs, and click-throughs. Llime may disclose such data, whether in the form collected or a derivative form, to third parties provided it is presented in an aggregate and/or deidentified form.

Where we have deidentified personal information covered by a privacy law, we will maintain and use the data only in deidentified form and not attempt to reidentify the data, unless permitted by the applicable law.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted at lalime.ai with a revised effective date. Continued use of Lalime after changes are posted constitutes your acceptance of the updated policy.

15. California Privacy Rights

If you are a California resident, California Civil Code Section 1798.83 permits you to request certain information regarding our disclosure of personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please contact us by one of the methods available below.

Our website and/or application are not intended to appeal to minors. However, if you are a California resident under the age of 18, and a registered user of our website and/or application, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please send an e-mail with a detailed description of the specific content or information to the contact information below.

Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

Under California law, California residents who have an established business relationship with us may opt-out of our disclosing personal information about them to third parties for their marketing purposes.

16. Cookies and other Tracking Technologies

“Cookies” are small pieces of information that are stored by your browser on your computer's hard drive. The site may use cookies to keep track of your session or for other functions. LLime may also use cookies to deliver content specific to your interests.

We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our Sites. We also may include web beacons in promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer our users to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.

Llime may use an outside ad or marketing company in connection with the sites, including, but not limited to, display of ads or ad technology or marketing technology. These ads may also contain cookies or other tracking technology.

Llime and these companies may use tracking technologies, such as cookies, to collect information about users who view or interact with these advertisements and connect to the Llime site and/or services. This information allows Llime and these companies to deliver targeted advertisements and gauge their effectiveness.

Your browsing activity may be tracked across different websites and different devices or apps. For example, we may attempt to match your browsing activity on your mobile device with your browsing activity on your laptop. To do this our technology partners may share data, such as your browsing patterns, geo-location and device identifiers, and will match the information of the browser and devices that appear to be used by the same person.

We may use third-party APIs and software development kits (“SDKs”) as part of the functionality of our sites. APIs and SDKs may allow third parties including analytics companies and advertising partners to collect your personal data for various purposes including to provide analytics services and content that is more relevant to you.

15. Contact

If you have any questions about this Privacy Policy, the practices of a site, software or Llime, you can contact:

LLime LLC
jackson@lalime.ai
Austin, Texas, United States